Terms of Use

• All Price is 15% VAT Inclusive.
• Weight Limit 0-5 Kg per shipment, Higher weight Shipment requires customized spot rates based on discussion.
• Special/Urgent Pick up or Delivery service is available on demand on spot rate basis. Invoice is on Chargeable Weight (CW) based on Gross Wgt. or Dim Wgt. whichever is higher as per calculation: LxWxH=Cm3/5000=KG.
• Tax/VAT Is Applicable as Per Government Rules and Regulation. Insurance Coverage is subject to client’s requirements.
• For Partial Delivery or Reverse Delivery, new order ID will be generated and same new charge will be applicable.
• For bulk order Excel/ CSV file has to be given, before the delivery date latest by 10 PM.
• Next day & Regular Delivery- Pickup Request Cut off- 5 PM. Details consignment details CSV or Excel file has to be given by 5 PM same-day.
• In case of loss or damage of the products under our custody the value of the product or BDT 5000/-  whichever is higher will be reimbursed by Oditiya.
• Any kind of service issue complain must be submitted within 7 days once the delivery status is updated in the panel. After this timeline no complains or disputes will be entertained.