Return Policy

Return is a major problem in the e-commerce sector. The exact reason for many return are unclear, leading to a potential misunderstanding between the customer, the merchant, and the delivery partner. To solve this problem, We have a tracker System in panel, which helps our merchants to track the status of the shipment, step by step. This enables them to see how and when the package reaches its destination. Moreover, for any return cases, merchant can know the reason of return from the tracker. The whole delivery system can be tracked online from anywhere around the globe. We make use of bar-code sticker, which helps our delivery workforce to allocate the packages in the logistic process efficiently and minimizes the package handling errors. Also we have SMS integration – all customers get SMS from us prior to receive appointment calls. Your return parcel will be sending by pickup men when u r giving Pickup Request, For Dhaka, merchants receive the return products within 3-4 days and for out of Dhaka, within 7-8 days from cancelling the order ny customer.